The easiest way to download the Confluence server log files (atlassian-confluence.log, atlassian-confluence-index.log, etc.) is to use our free Log Downloader app. Download the log file with one click.
As of Confluence 7.11, the Confluence server log atlassian-confluence.log has been supplemented with the addition of atlassian-confluence-index.log, atlassian-confluence-outgoing-mail.log, and attlassian-confluence-security.log. When supplying Confluence server logs to support please include all atlassian-confluence-… log files unless they specifically request only the atlassian-confluence.log.
Confluence has “Troubleshooting and support tools” for creating a support zip (containing the Confluence log file) but that tool can be overkill if all you want is the server log file. The Confluence tool requires several page renders and a lot of clicking to download a zip that only contains the Confluence application logs.
See Confluence documentation for Configuring Logging for adjusting the logging level (INFO, DEBUG, etc.)
In some cases, you will adjust the logging level for a Java package that corresponds to the Artemis plugin/app that you are using
Support will give you the name of the package, eg “net.artemis.plugins.conf.multiexcerpt4” and they will tell you what level is needed (INFO, DEBUG, etc.)
After you add the logging entries do not forget to click the “Save” button at the bottom of the Logging and Profiling page:
Confluence has a tool for getting the server log at General Configuration > Troubleshooting and support tools
Follow the prompts to create a Support Zip. See Create a Support Zip for full instructions (or just use our Log Downloader app and get the log with one click).
When downloading the log files you do not need to include anything except the Confluence application logs unless support requests something else.