Troubleshooting Articles

Copy Space user remains in space after App is removedLeslie GilbertAug 30, 2022
error: transaction rolled back because it has been marked as rollback - only or 359 ERRORLeslie GilbertJul 25, 2022
MultiExcerpt and MultiExcerpt Inculde do not show in a TOC (Fabric/V2 Page Editor/New Editor)Leslie GilbertJul 20, 2022
Downloading Confluence Server Log FilesTure HoefnerMay 26, 2022
Some Emoticons are not properly rendering in MultiExcerpt on New (Fabric/V2) Editor PagesLeslie GilbertDec 08, 2021
ERROR creating space - Copy Space CloudBrendan PattersonAug 24, 2021
Copy Page Tree not working after Confluence updateLeslie GilbertApr 06, 2021
Bodied Macro can't be nested in a MultiExcerpt (Fabric/V2 Page Editor)Leslie GilbertFeb 07, 2021
Error 403 when trying to access Easy Form Admin pageLeslie GilbertOct 07, 2020
Help with License IssuesTure HoefnerSep 24, 2020
Search Your Site for Pages Containing a Certain Macro - ServerTure HoefnerSep 22, 2020
How to get Thread Dumps ~ Server & Data Center onlyLeslie GilbertAug 24, 2020
Warning: Some pages may not have deleted properlyTim PesceAug 11, 2020
Our URL's to Whitelist for Cloud AppsLeslie GilbertAug 03, 2020
Can't edit a page after using Copy Page Tree or Copy SpaceLeslie GilbertJul 30, 2020
Flow Board empty when copying a pageStacy CoakleyJul 29, 2020
Unauthorized Domain Error when using HTML macro for video playlistStacy CoakleyJul 29, 2020
Issue using new editor template - HTML macro errorStacy CoakleyJul 29, 2020
Can't auto detect variable height in HTML macro - ZingtreeStacy CoakleyJul 29, 2020
Jira issue and customers not receiving answer from Artemis SupportBrendan PattersonJul 29, 2020
Our non-production trial has expired even though have production licenseStacy CoakleyJul 29, 2020
500 errorBrendan PattersonJul 29, 2020
Connection lost error while copying spaceBrendan PattersonJul 29, 2020
Internet Explorer 11 (IE11) Browser SupportTure HoefnerJul 29, 2020
Renewing your Server licenseLeslie GilbertJul 15, 2020
Editing permission error after Copying Page TreeLeslie GilbertJul 01, 2020
Help with License Issues: Devloper license errorLeslie GilbertMay 28, 2020
MultiExcerpt Cannot be Nested in Table (Fabric/V2 Page Editor)Ture HoefnerMay 06, 2020
Can't find HTML Macro after installing when different HTML Macro is already installedLeslie GilbertApr 07, 2020
Easy Form won't enable after an upgradeLeslie GilbertMar 30, 2020
App suggests you might have an existing page of the same name for copy operationStacy CoakleyMar 19, 2020
Cloud App Iframe Not Resizing or Stuck "Loading app..."Ture HoefnerMar 19, 2020
Confluence failed to render nested macroTure HoefnerMar 03, 2020
Cannot find macro after it is installed (cloud)Ture HoefnerFeb 20, 2020
Macro Cannont Be Cast ErrorBrendan PattersonJan 31, 2020
Empty HTML Macro Cannot Be Added toTure HoefnerJan 24, 2020
User unable to view a page or it does not exist after copyingStacy CoakleyDec 21, 2019
Error: Page tree failed to delete, insufficient permissionsStacy CoakleyDec 20, 2019
Parent page destination field not populating properly on Copy Page Tree pageStacy CoakleyDec 11, 2019
Copy error when using certain characters or symbolsStacy CoakleyDec 11, 2019
Copy Space, Copy Page Tree do not rewrite the space key in some linksTure HoefnerDec 05, 2019
Copy Page Tree Error: not allowed to view that page, or it does not existStacy CoakleyOct 11, 2019
Legacy MultiExcerpt version 2.0.7Brendan PattersonSep 23, 2019
Licensing Questions AnsweredBrendan PattersonSep 23, 2019
Issues configuring Send Email to Page appBrendan PattersonAug 20, 2019
Send Email to Page - International CharactersBrendan PattersonAug 20, 2019
Other Email Servers - Exchange, PostfixBrendan PattersonAug 20, 2019
Invalid credentials error messageStacy CoakleyJun 13, 2019
ERROR Connecting to mail store failed, general exception: Not connected biz.artemissoftware.confluence.sendemailtopage.EMailCheckStacy CoakleyMay 20, 2019
No one except site admin can successfully copy spaceBrendan PattersonMay 07, 2019
Page list does not load after selecting SpaceBrendan PattersonApr 26, 2019
Can't connect to the secure email serverArtemis Software SupportMar 01, 2019
Page with MultiExcerpt is slow - MultiExcerpt ServerStacy CoakleyFeb 13, 2019
Page with MultiExcerpt is slow - MultiExcerpt CloudStacy CoakleyFeb 13, 2019