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Problem

Error Message

Error: The application was unable to serve your request: com.atlassian.confluence.rpc.RemoteException: You're not allowed to view that page, or it does not exist.

Cause

The user does not have sufficient permissions for the operation and/or app

Solution

Ensure user has sufficient app, space, and page permissions

App Permissions

  1. Under Administration > Global Permissions,  'can use' must be selected for the specific app for the specific user or a group in which a user is included
    1. See Atlassian's Adding or Removing Users in Groups documentation for how to view/modify a users groups

     (info) Additional details can be found via Atlassian's Global Permissions documentation


Space Permissions

  1. Navigate to the Space the user was working in when received error
  2. Under Space Settings > Permissions, verify the user or a group the user is included in has the ability to 'View' and 'Add'
  3. Under Space Settings > Permissions > Add-on, verify the user has the ability to 'View' and 'Add'

      (info) Additional details can be found via Atlassian's Space Permissions documentation

Page Permissions

  1. Navigate to the page where the user received the error
  2. View page restrictions
    1. Click on the lock icon in upper left corner of page OR
    2. Click on the ellipses > Restrictions
  3. Ensure user or a group the user is included in is listed in the page restrictions and/or, if applicable, the inherited view restrictions

     (info) Additional details can be found via Atlassian's Page Permissions documentation

Page has restrictions, none inherited

Page has inherited restrictions

Page has restrictions including inherited

Atlassian Documentation

The following links go to Atlassian's Cloud documentation.  If you're using Server be sure to choose your server version in the upper right corner of their documentation as the user interface/navigation varies among versions


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