Survey Performance - Plugin does not handle more than 10 users


We are trying to create Surveys for our teams but the plugin does not seem to work very well.

If you only invite 4 or 5 users, the plugin works, but anything over 20 users and the plug takes almost a minute to load.

Additionally, we are trying to have 100’s of users complete surveys and are getting timeouts.

Freshdesk Tickets

#52261 ( - Survey Performance - Plugin does not handle more than 10 users.

Create a Support Ticket


Artemis Software Support
March 22, 2019, 10:41 AM

The plugin was tested with 35 users and it is working as expected (without performance issues).

Christina Haderer
September 19, 2017, 9:57 AM

Any news about this bug?

Christina Haderer
September 14, 2017, 6:29 AM

We have the same issue and it would be great if this issue would be fixed soon, because for surveys it's important to invite more than 5 users. Or is there a workaround?
Kind regards,

Christian Roestel
June 13, 2017, 2:26 PM

Please let me know if there is any information or testing you need us to do!

Cannot Reproduce
Your pinned fields
Click on the next to a field label to start pinning.




Alex Kislyak