Include not showing on a JSD portal due to disallowed to impersonate the user because 'no valid active user exists'

Description

Portal only user can't see an Include on a page due 'no valid active user exists' error showing. The issue is for all Includes, MultiExcerpt Include, Fast inline, & Fast Block. Jira users & anonymous users all see the page just fine.

Steps to reproduce.

  1. Have a page that has an Include on it on a JSD knowledge-base page

  2. A portal only user view the page

  3. Error is rendered to them

  4. anonymous or Jira user sees the page fine.

Workaround:
post a notice to have Portal only users open the page in incognito mode

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Activity

Show:
Ture Hoefner
July 30, 2020, 10:04 PM

This is a duplicate of

Duplicate

Assignee

Unassigned

Reporter

Leslie Gilbert

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Priority

Blocker