Jira Issues Macro is not displayed in multiexcerpt fast block/inline macros


Steps to reproduce:

Add 'Jira Issues' Macro into the 'Multiexcerpt Fast Excerpt (Block)' macro or 'Multiexcerpt Fast Excerpt (Inline)' macro.
You must use the "+" dropdown in the toolbar to Insert "Jira" because "Jira" is not available if you use the keyboard shortcut "/" in the body of the MultiExcerpt macro.

The result:

UPDATE (Aug 2020) new error message:


  • When you are adding the macro in the page editor and you add the jira macro inside of the excerpt macro you can click to edit the excerpt macro to see preview mode. It will show something like this in the preview panel:


  • Use old/original pages instead of new/fabric pages

  • OR

  • Open the page in edit mode and edit the Multiexcerpt macro and it should render the nested Jira macro when the page is published. At that point a single issue Jira macro (as opposed to Jira macro using a Table view) will render a plain link to the Jira issue but it will not be styled like a Jira macro usually is. That is an Atlassian Confluence bug for new/fabric pages (See )

Freshdesk Tickets


Create a Support Ticket


Ture Hoefner
May 15, 2020, 4:01 PM

Update: the error has changed over time but there is still an error.

Now the nested Jira macro renders an error message and has a (working) link to the Jira issues that should have been rendered in the Jira macro:

“Data cannot be retrieved due to an unexpected error.
View these issues in JIRA”

Ture Hoefner
January 2, 2020, 5:37 PM

We have opened a ticket with Atlassian. We believe that this is a bug in either their REST API or the Jira macro or both. The REST API is here: https://developer.atlassian.com/cloud/confluence/rest/#api-api-contentbody-convert-to-post

We will monitor the DEVHELP-4027 ticket for progress by Atlassian:




Alex Kislyak