User Request Support Query

Description

Brendan,

Good day.

I recently sent an email query to you at help@artemissoftware.freshdesk.com from my work address (jeff.peters@mutualofomaha.com) on 16 May 2016 at 7:02 AM CDT and have not received a reply yet.

Did you receive the email? If not, I will try again.

Also, do you have an online site that can be used to submit support tickets in a JIRA issue such as this one? Couldn't this be an option when the email IMAP box generation might not be working?

Your response and the remediation of support issue generation concerns will be factored into our decision to purchase your Multi Excerpt plugin.

Best Regards,

Jeff Peters

Freshdesk Tickets

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Ture Hoefner
January 10, 2020, 10:44 PM

: closing this old bug that was in our backlog. Hopefully you received the support you needed. The MultiExcerpt app is still healthy, constantly maintained, and fully supported.

Jeff Peters
May 23, 2016, 11:50 AM

Brendan,

I cannot access the prior tickets per the attached two screenshots.

I just created a new online test issue.

At issue is whether your email ticket generator is working since I believe your online method appears to be working. Also, what is your SLA response time?

Please contact me at 402-351-8067 if needed.

Thanks for your involvement.

Brendan Patterson
May 20, 2016, 12:26 AM

Hi Jeff,

I have two other tickets from you about the MultiExcerpt and Easy Forms but both were closed prior to May 16th. Do you have a ticket number I can reference for this new one? I don't see it in our system?

You mentioned in the last ticket having an issue with your email.

Prior tickets:
http://artemissoftware.freshdesk.com/helpdesk/tickets/33431
http://artemissoftware.freshdesk.com/helpdesk/tickets/11674

Feel free to open a ticket directly at http://artemissoftware.freshdesk.com/support/tickets/new if easier!

Cheers,
Brendan


Brendan Patterson | brendan@artemissoftware.net | www.artemissoftware.net

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Reporter

Jeff Peters