support multiple email addresses instead of just one

Description

There is a need for users with more limited email servers like Outlook to be able to configure multiple email account address to route to various locations and incorporate other behaviors.

Use cases:

  • Map an email address to a specific space

  • Map an email address to a page or a page tree

  • A team may use an email address for their area of responsibility and want to use that for Send Email to Page. Other teams want to configure their own team's email address.

Why map an email address to a specific space:
"What we would really like is to configure the plugin on a per-channel basis. This would allow for a simple email address for every Confluence space.
Our users are very busy, and not all of them are tech savvy. The ability to write and email and simply send it to a known email address which would then result in a blog post would be a big time savings for them. The necessity to craft a “plus email address” is sometimes too much to ask for some users... When additional users from other spaces see this feature and request the same feature for their space, it will not be feasible to ask them to use an email address of the form "my.account+spkey+My+New+Page@gmail.com” or to insert a command tag."

Freshdesk Tickets

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Activity

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Brendan Patterson
August 14, 2015, 8:05 PM

Note added by Brendan in Freshdesk:
Hi Alexander,

Thanks for the note. I'm planning to add multiple mailboxes. Here is a link to this issue: https://artemis.atlassian.net/browse/EMPLG-34 , I need to get to it ASAP, but not sure when that will be just as of now.

thanks,
Brendan

Brendan Patterson | brendan@artemissoftware.net | www.artemissoftware.net

Brendan Patterson
August 14, 2015, 8:05 PM

Note added by Loss, Alexander in Freshdesk:
Hi Brendan,
 

I have mulled over the problem but didn’t find a solution. Maybe multiple mailboxes can help in special cases but they are not as powerful as your solution with +added mail aliases. Sorry
K

 
 
Mit freundlichen Grüßen
Yours sincerely,
Alexander Loß
Diplom-Informatiker
IT-Leiter

Gebrüder Gerstenberg GmbH & Co. KG
IT
Rathausstraße 18-20
31134 Hildesheim
Telefon +49-5121-106-113
Telefax +49-5121-106-108
E-Mail: alexander.loss@gerstenberg.com
http://www.hildesheimer-allgemeine.de

Gebrüder Gerstenberg GmbH & Co. KG
Sitz: Hildesheim
Amtsgericht Hildesheim HRA 966
Persönlich haftende Gesellschafterin:
Gebrüder Gerstenberg Geschäftsführungs- und Beteiligungsgesellschaft mbH
Amtsgericht Hildesheim HRB 267
Geschäftsführer: Dr. Bruno Gerstenberg, Daniel Gerstenberg, Detlef Max

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Brendan Patterson
August 14, 2015, 8:05 PM

Note added by Loss, Alexander in Freshdesk:
Hi Brendon,

I was thinking about collecting service emails on confluence pages. so using command tags will not work for me.

let me think over the details I write an additional mail about multiple accounts

Von meinem iPhone gesendet

Brendan Patterson
August 14, 2015, 8:05 PM

Note added by Brendan in Freshdesk:
Hi Alex,

Thank you for the inquiry. 

I have been thinking about supporting multiple mail boxes. If I were to do how would you want to define what those different addresses do?

Yes one work around is by using "command tags"
https://artemis.atlassian.net/wiki/display/EMPLG/Command+tags+version+1.0

basically you insert tags into the text of the body (which get processed and stripped out). 

Brendan Patterson | brendan@artemissoftware.net | www.artemissoftware.net

Brendan Patterson
October 13, 2014, 4:51 PM

Note added by Brendan in Freshdesk:
Hi!

Thank you for the note.

If you have not already installed the latest version 2.3.5 please do so.
I made a critical fix last week to correct the "automated job" no
longer working.

thank you!
Brendan

Artemis Software

October 3, 2014
at 12:17 AM

Hi Brendan,
The customer has responded to the ticket (#4433)
Send EMail To Page Plugin
Ticket comment

Hello
Brendan,

 

I
sent you the log about the
Send
EMail To Page Admin. I added Loren Reich in Cc. she’s working with send
email to Page all time.

She
will send you email the next week about the problem with the plugins.

 
Thanks
 
 

David Elkaim ,
IT Senior
System Administrator

davide@altair-semi.com

 

http://www.altair-semi.com

 

http://itsite.altair-semi.com

O:+972 74 7800800
x326 , M:+972 54
2344461
, Fax :+972 9 7403049

 
 
 
 
 

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http://artemissoftware.freshdesk.com/helpdesk/tickets/4433

– Cheers,
Brendan


Brendan Patterson | brendan@artemissoftware.net |
www.artemissoftware.net | 720-515-6760 

Assignee

Ture Hoefner

Reporter

Brendan Patterson

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