Multi-Excerpt doesn't display Jira charts and pages properly

Description

Freshdesk Ticket #105085

  • created a page called "10.3 Metrics"

  • This page contains multi-excerpts.

  • In some multi-excerpts the user embedded Jira pie charts.

  • Lower on the page there are pie charts using *Confluence’s Chart from Table *macro.

  • On another page called "MDM 10.3 Dashboard” the user added multi-excerpt-includes that pull both types of charts from the 10.3 Metrics page.  

ISSUE: The 2nd and 3rd Jira charts are cut off on the page with the multi-excerpt-includes.
Atlassian said this is a problem with the addon.

Freshdesk Tickets

#105085 (http://artemissoftware.freshdesk.com/a/tickets/105085) - Multi-Excerpt doesn't display Jira charts and pages properly

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Activity

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Brendan Patterson
April 17, 2019, 7:14 AM

Hi Barb,

Glad you can see the ticket! I will answer your questions there.

Cheers,
Brendan

Brendan Patterson
April 17, 2019, 3:33 AM
Edited

Hi ,

Apologies - one last link: https://artemis.atlassian.net/servicedesk/customer/portal/3/SUP-410

I was giving you the internal service agent link.

I've verified as best I can that THIS is the right one.

Cheers,
Brendan

Brendan Patterson
April 17, 2019, 2:05 AM
Brendan Patterson
April 17, 2019, 2:04 AM

Thanks for using the app, enjoying it when its working for you and logging this issue.

We've spent a few months revamping our support systems. We have a bit more to do. If you had access to our internal systems you would see the positive updates and increased customer satisfaction.

That said this issue did fall through the cracks as our new workflow didn't properly account for it.

I'm committed to making sure this doesn't happen again.

Additionally, I'm going to do what I can to make this right for you personally through a 5-point list I've provided to you. Please see the ticket in our new support system I've opened on your behalf with resolutions:
https://artemis.atlassian.net/projects/SUP/queues/issue/SUP-410

Cheers,
Brendan

Barb Cooley
April 8, 2019, 6:12 PM

OK, clearly we are not getting any support, so I will recommend against renewing the annual support that my company is paying for this add-on.

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Assignee

Unassigned

Reporter

Brendan Patterson

Product

MultiExcerpt - Server