outdated multi-excerpt won't update & multiexcerpt not found

Description

The multiexcerpt macro is returning this error message whenever anyone tries to use it:

"Multiexcerpt "test" not found. Note that nested multiexcerpt macros are not supported."

Note that it does this even though no nested macros are being used. "Test" is the test name I used to check the macro's functionality.

Additionally, it appears that our issue of Confluence is running 1.0.0. No option to update the plugin to the current version appears on our add-on. I suspect that the two issues are linked. Is this a known issue that can be resolved?

Thanks in advance.

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Del Dalton
February 20, 2017, 11:36 AM

Frustratingly, I've identified that it didn't work because the Multiexcerpt needed to be created and saved. Previously, I had been previewing the Multiexcerpt when this error was being generated.

Del Dalton
February 20, 2017, 11:24 AM

I'm receiving the same error message, even when nested multiexcerpts are not used. I've not been able to use Multiexcerpt since we installed the trial.

Just adding my vote.

PeterM
May 19, 2015, 2:59 AM

Hi Brendan

The macro appears to have stopped working again. I am getting the message:

Multiexcerpt "Test" not found. Note that nested multiexcerpt macros are not supported.

I have checked the user permissions and they are okay this time.

Regards
Peter

PeterM
May 5, 2015, 11:42 PM

Hi Brendan
Sorry for the delayed response. This resolved our problem. The plugin is working now.
Thanks
Peter

Brendan Patterson
May 1, 2015, 8:41 PM

Thank you Cherie for that information.

Atlassian has evolved how permissions work for Cloud and I've never seen or been able to find any documentation on this despite searching and asking.

OK I believe the issue here is that the "add-on user" did not have permissions to read (and possibly write) content.

I've created some documentation here:
https://artemis.atlassian.net/wiki/display/GSI/General+Support+Info+Home#GeneralSupportInfoHome-ConfluenceCloudadd-ontroubleshootingandinformation

Peter let me know if that solves your issue as well? In this case the user "addon_biz.artemissoftware.confluence.multiexcerpt.MultiExcerptMacro" needs to have read/write access to all the content being read and written.

Cheers,
Brendan


Brendan Patterson | brendan@artemissoftware.net | www.artemissoftware.net

Cannot Reproduce

Assignee

Unassigned

Reporter

Cherie Heiberg